Help

Support

Answers to the common questions. If you are stuck on something not covered here, get in touch and we will help.

How does Cruxly work?

You point Cruxly at what you already follow, your newsletters, and the podcasts and publications you care about. Overnight it reads them in full and hands you one daily brief: the crux of each topic, plus where your sources agree, disagree, and by how much.

How do I connect my inbox?

In the app, tap "Connect inbox" and sign in with Google. That is the whole setup, one tap and an "Allow". Cruxly then reads your newsletters for you. You can disconnect anytime in Settings.

Is my email safe? What can Cruxly see?

Cruxly asks for a single, read-only Gmail permission. It cannot send, delete, or change anything in your mailbox. We focus on newsletter-type mail, never sell your data, and you can revoke access at any time from your Google Account or in the app.

I don't use Gmail. Can I still use Cruxly?

Yes. You can use a private Cruxly forwarding address and simply forward your newsletters to it, no inbox connection required. This works with any email provider.

How do I manage or cancel my subscription?

Subscriptions are handled by the App Store. Open your Apple ID settings, tap Subscriptions, and you can change or cancel your plan there. If you cancel, you keep access until the end of the current period.

How do I delete my data or account?

You can delete your account from Settings, which removes your personal data and revokes any inbox access. You can also request a copy or deletion of your data by contacting us.

Still need a hand?

Email us and we will get back to you: support@getcruxly.com